Business Name

M Medical Solutions Inc.
 

Representative

Misaki Onose

​

Address

7th Floor, N&E BLD,1-12-4 Ginza, Chuo-ku, Tokyo 104-0061, Japan

5th Floor, Keitoku Building,5-8-2Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan

 

Contact Information

Phone: +81 90 6718 1783
Email: support@curevel.jp
Business Hours: 24/7
 

 

Services Offered
CUREVEL provides coordination and non-medical support services related to medical tourism and medical assistance. We do not offer medical diagnoses, treatments, or prescribe medications.

Examples of Services:

-Medical appointment coordination

-Language interpretation support

-Nurse accompaniment

-Translation of documents for insurance claims

-In-person and remote consultation support

Selling Price 
Prices are displayed on each service page.

Additional Fees 
Depending on the service, the following fees may apply:

-Bank transfer or remittance fees

-Additional time-based charges for extended support

Payment Method 
Visa / MasterCard / AMEX / JCB

Payment Deadline

Payment must be completed at the time of reservation or when confirming the service request.
 
Service Delivery

Payment must be completed at the time of booking or service confirmation. Services are only provided after full payment is received.
 
Cancellations & Refunds

All reservations and service fees are confirmed only upon payment.

Refunds will be processed to the original payment method.

 

Situations Where Cancellation/Refunds May Apply
1. Time-Based Cancellations (Solo / Essential / Global Plans)

Before the scheduled time: Full refund of the service fee.

After the scheduled time has passed: No refund will be issued, regardless of reason.

However, if you experience any issues, please contact our support team. We will make reasonable efforts to resolve your case.

 

2. Hospital Reservation Arrangements

If we cannot secure a reservation at the hospital due to hospital-side conditions or refusal of acceptance, a refund will be provided minus a handling fee of 2,000 JPY (tax included).

Once a cancellation is processed, access to services will no longer be available.

If you wish to continue using other services (excluding the hospital reservation), you may choose not to cancel and continue with your current plan. Please inform us if this is your preference.

 

3. Document Translation

Translation work begins immediately upon payment.

Therefore, no refunds will be issued for any reason once payment is completed.

Please note: We are not responsible for insurer decisions regarding approval or reimbursement.

 

4. Interpretation Arrangements

Interpreter allocation begins immediately upon payment.

Therefore, no refunds will be issued for any reason once payment is completed.

5. Nurse Visit / Home Visit

Once staff allocation has been confirmed, cancellation and refunds are no longer possible, regardless of circumstances.

If the patient’s accommodation restricts access (e.g., hotels with strict security, Airbnb) and we are unable to complete the service, any optional service fees will be refunded, but plan fees are non-refundable.

 

Required License

We are not a medical institution. We do not provide medical diagnoses or treatment.

Our role is limited to coordination, support, and language assistance.